Returns Policy
We want you to be 100% satisfied with your purchase from Karen Davies Sugarcraft Ltd. If you're not, you can return your order by post within 30 days of the purchase date.
Any returned items must reach us in unopened in "new" condition and with all original packaging present.
Please enclose a note giving the reason for the return and once received, we will exchange it for an alternative item or items. If you would prefer, we will issue you a full refund (including standard postage) within 10 working days of receipt of your returned item. Your refund will be credited to your original payment method.
In the unlikely event that your items are damaged, you may return them to us for a full refund or exchange. You must notify us within 7 working days. We will also refund your return postage.
Please return your items to the address provided above.
We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery
We aim to dispatch all of our orders the next working day. If there is an issue with your order we will let you know.
UK Orders
All UK orders are dispatched by Royal Mail 1st Class Delivery. Please allow 2-4 working days for delivery.
International Orders
All International orders are dispatched Royal Mail International Standard Delivery. Please allow 5 - 14 working days for delivery.
Postage costs given are for Royal Mail 1st class post. Overseas orders with a value of over £100 may incur an extra charge for tracking. If so we will contact you after your order has been placed with a quote.
